Permanent closure is a checked process, not just deleting the app. Your account must have no remaining holdings or open orders, and the other closure requirements must be resolved before final confirmation.
Before you start
Review and keep any account documents you may need. Read the closure warnings before taking irreversible actions. If you want to retain holdings rather than sell them, ask support about transfer options before proceeding.
01Review the closure requirements
Open the account-closure option in Settings or My Account and read every current requirement. The screen checks investments, orders, funding, bank connections, and membership. Work through the items that still need attention and return to refresh the checks after resolving them. If a check is unavailable, retry later or contact support rather than assuming it passed.
02Resolve open orders and holdings
Cancel unwanted open orders and wait for their final status. To close by selling, sell all remaining holdings, including fractional positions, then confirm every sell has filled and no position remains. If a holding cannot be sold, contact support instead of assuming it has been removed.
03Wait for eligible cash and withdraw it
Wait for sale proceeds to become available to withdraw and for pending deposits or withdrawals to finish. Withdraw remaining cash to your linked bank and confirm the transfer outcome before disconnecting the bank.
04Resolve membership and bank connections
Cancel your membership through its billing controls and wait for the closure check to recognize the required status. Unlink your bank after resolving funding. If a managed-portfolio subscription is listed as a blocker, contact support to resolve it too.
05Refresh and confirm permanent closure
Return to the closure screen and refresh its checks. Follow the request and final-confirmation actions provided once the account is eligible. Read the permanent-closure confirmation carefully and wait for the result; a saved request alone is not completed closure.
Keep in mind
Closing your Asal profile does not mean every brokerage or compliance record is erased. Some records may be retained. Contact support if you need clarification about your data or if closure remains blocked.
Need help with your account? support@asalinvest.com