Frequently asked questions
Find answers about onboarding, banking, trading, Shariah screening, portfolios, and baskets.
Account & Onboarding
How do I open a brokerage account?
Go to Account, then Open Account, and complete the KYC process. You will verify your identity and provide personal information. Most reviews take 1-2 business days.
Why is my account still pending?
Account reviews usually take 1-2 business days. If it has been longer, contact support and the team can review the status.
How do I update my personal information?
Open My Account, then edit your personal information. Email is locked for security, while name and phone details can be updated.
Banking & Transfers
How do I link my bank account?
Open Banking and choose Link Bank Account. Asal uses Plaid to securely connect your bank and brokerage funding relationship.
How long do deposits take?
ACH deposits typically take 2-5 business days to settle. Status updates appear in Transactions.
Are transfers free?
Asal does not charge a fee for standard ACH deposits or withdrawals. Brokerage, wire, transfer, or other third-party fees may apply where applicable.
Trading & Orders
What order types are supported?
The platform supports common order flows such as market and limit orders, with more controls available during order review.
What are market hours?
U.S. markets are generally open Monday-Friday, 9:30 AM to 4:00 PM Eastern Time, excluding market holidays.
Can I trade fractional shares?
Yes. You can enter a dollar amount and Asal will calculate the fractional share quantity when supported.
Halal & Shariah Compliance
How are stocks screened?
Asal screens stocks based on business activity and financial ratios using the AAOIFI methodology.
What does the halal filter do?
The Halal Filter helps users identify securities within Asal's AAOIFI-screened Shariah-compliant universe. Regardless of the filter setting, securities outside Asal's approved investment universe are not eligible for purchase or transfer into an Asal client account. Non-compliant securities may be displayed for informational purposes, if applicable, but are not eligible for investment through an Asal account.
Portfolios & Baskets
What is a basket?
Asal Baskets are pre-built thematic groupings of Shariah-screened securities provided for general informational purposes. They are not individualized recommendations and may not be appropriate for every investor. Investments involve risk, including possible loss of principal.
Can I customize a basket?
Custom basket building is planned. Current baskets are pre-built thematic groupings.