Transaction history helps distinguish a request that is still processing from one that has completed or needs attention.
Before you start
Have the approximate date, amount, and transfer direction in mind.
01Open Transactions
From Settings, open Banking, then Transactions. Locate the request using its amount and date, and check whether it is a deposit into your investing account or a withdrawal to your bank. If several requests have the same amount, compare their dates and any other identifying details shown.
02Read the current status
Check whether the request is pending, completed, or showing a failure or other message. Refresh the view if needed and avoid treating a submission confirmation as a completed bank transfer.
03Resolve an unclear result
If you cannot determine what happened, contact support with the transfer details and visible error. Do not submit another request simply because the first result was unclear.
Keep in mind
A displayed bank connection does not guarantee every transfer will succeed. Follow the status of the individual request.
Need help with your account? support@asalinvest.com