Use the password controls provided by Asal Invest rather than sending your password to support. The mobile and web account screens use different entry points.
Before you start
Make sure you can access your registered email and choose a unique replacement password.
01Open the password flow
In the mobile app, open My Account, then Change Password and select Open password reset to continue on the web. In the web app, use the password-recovery link from My Account. If you cannot sign in, use the sign-in screen's recovery option.
02Follow the verification instructions
Provide the information requested by that flow and complete any verification it requires using your registered email. Check the spelling of the address and your spam folder if a message does not arrive. Follow the recovery screen's instructions for requesting another message, and keep reset links and verification codes private.
03Set and confirm your password
Enter a new password that meets the displayed requirements and confirm it when asked. Wait for a success message, then use the new password the next time you sign in.
Keep in mind
If you receive an unexpected reset message or cannot complete recovery, contact support. Do not share your current password, new password, or reset code.
Need help with your account? support@asalinvest.com